When it comes to growing a business, especially in the small to mid-sized sector, the secret sauce often boils down to one thing:...

We throw around the term best practice like it’s a guaranteed stamp of success. But let’s be honest — what’s “best” for one organisation might be completely useless, or even harmful, for another. Best practice isn’t the same as doing the right thing. It’s not the same as being legally compliant. And more often than not, it adds little real value to employees or the business. If a practice doesn’t serve your unique context or move the needle — why are you doing it?

Not sure if it’s time to bring in HR? If you're spending more time solving people problems than growing your business, it might be. This post offers practical questions to help you figure it out — plus why outsourced HR, like what we offer at Two Heads HR, can be a smart, scalable solution for small and mid-sized businesses. HR doesn’t have to mean hiring a full-time team — sometimes, a second head is all you need.

Clear company policies do more than ensure compliance—they build trust, clarity, and engagement. Using David Rock’s SCARF model, good policies support employees’ needs for status, certainty, autonomy, relatedness, and fairness. As HR expert Josh Bersin says, clarity drives engagement more than perks. Two Heads HR helps small businesses create practical, human-centred policies that truly support their people and culture.

Culture isn’t what’s written in your handbook — it’s what people feel, see, and live every day. If your culture could speak, what would it say? At Two Heads HR, we help leaders listen to their workplace culture, decode what’s really being said, and shape environments where people thrive. Because culture always speaks — the key is being ready to hear it.

When you run a small to mid-sized business, you wear many hats. Strategy, operations, marketing—and yes, HR. But as you grow, the most...