At Two Heads HR, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and protect your personal information.

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1. What personal information we collect

We may collect the following types of personal information:

• Your name, business name, and contact details (e.g. email address, phone number, postal address)

• Information about your business, employees, and HR needs

• Information provided through our website, contact forms, surveys, or consultations

• Any other information you voluntarily provide to us in the course of our business

We do not collect sensitive information (e.g. health, racial or ethnic background, political opinions) unless it is necessary and you have given your explicit consent.

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2. How we collect personal information

We collect personal information when you:

• Engage our HR services or request a consultation

• Subscribe to our newsletter or blog (The Second Thought)

• Contact us via email, website form, phone, or social media

• Attend an event or workshop run by Two Heads HR

• Interact with our website or online services

We may also collect personal information from third parties with your consent.

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3. Why we collect and use your information

We use your personal information to:

• Deliver HR and leadership consulting services

• Communicate with you about your enquiries, projects, or retainers

• Send you relevant updates, resources, or marketing (with your permission)

• Improve our website, services, and client experience

• Comply with legal and regulatory obligations

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4. Disclosure of personal information

We may disclose your personal information to:

• Our trusted service providers (e.g. IT support, accounting, legal)

• Government agencies or regulators if required by law

• Other parties where you have provided consent

We will never sell or rent your personal information to third parties.

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5. Security of your information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access or disclosure. This includes secure systems, restricted access, and regular reviews.

However, please note that no data transmission over the internet is completely secure.

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6. Accessing or correcting your information

You may request access to the personal information we hold about you, or request a correction if it is inaccurate or out of date.

To do so, please contact us at vanessa@twoheadshr.com

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7. Website and cookies

Our website may use cookies and similar technologies to enhance your browsing experience and analyse website traffic. You can choose to disable cookies via your browser settings.

Our website may contain links to external websites. We are not responsible for the privacy practices of other sites.

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8. Making a complaint

If you have a concern or complaint about how we’ve handled your personal information, please contact us at [insert email address]. We take privacy seriously and will respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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9. Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website.